RETURNS POLICY

RETURN POLICY

Last updated October 29, 2020

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund only. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within fourteen (14) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, please email customer service at info@aceo.co.uk to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, and mail your return to the following address:

Aceo Ltd
Unit 9, Highnam Business Centre
Newent Road
Highnam
Gloucestershire
GL2 8DN

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least fourteen (14) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

EXCEPTIONS  

For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.

Please Note

•        No Open Bottles
•        If the seal is broken items cannot be returned

QUERIES

If you have any questions concerning our return policy, please contact us at:

01452762024

info@aceo.co.uk

Companies To include the following;

Aceo Limited 03836436

Hillside Farm, Rodley, Westbury-On-Severn, Gloucestershire, GL14 1QZ

Coleburn Distillery Limited  SC472994

Coleburn Distillery, Rothes, Elgin, Moray, IV30 8SN

Murray McDavid Whisky Limited  08453756

Hillside Farm, Rodley, Westbury-On-Severn, Gloucestershire, GL14 1QZ

Parkmore Distillery Company Limited SC446232

Parkmore Distillery Managers House Parkmore, Dufftown, Keith, Moray, AB55 4DL

Towiemore Distillery and Warehousing Limited  SC564395

Parkmore Distillery Mgr House, Dufftown, Keith, United Kingdom, AB55 4DL